![]() and she stated that no parts had been ordered yet and nothing cleared by ****. our entire vacation time period has been ruined. Almost 3 weeks had gone by and we hadn't received any news on the trailer or what was happening. We were told by the Head Manager "****" at the time, that either they will fix it or we will get a refund, and that they will look at it right away. and showed the damage and ensured that they saw the video and was sent a copy. we did a walk around with the Go Rv service rep. we decided to drive the trailer back to the dealership lot and force them to have a look at it (this was Aug 21 now). We stated it will rain more and the trailer will get worse, you had sold us a defective trailer that was not promised on the contractual agreement. once getting a hold of service, they said they had no spots available to get the trailer in until the end of Aug (it was Aug 14 by now). on his personal phone to be able to get a hold of someone. we videotaped the issue and contacted Go Rv immediately of the issues. The following 3 days later, a rainstorm occurred and the trailer began to leak through the electrical light on the cieling, also the outer wall began to bubble (delaminate). The contract signed by us on the date of purchase stated the same "no defects whatsoever". we took the trailer home that day under full understanding that we purchased a "grade A" trailer ( Go Rv marking) and one with no defects, leaks, or issues. A Go Rv representative went through the trailer with us, showing us the basic usage and trailer mechanisms. we arrived on the 11 of Aug to pick up our trailer we were informed that the stabilizer hitch that had been promised to us was not available and they had no replacement, even though we ordered the hitch on the day of purchase. Our plans for vacationing in July and early Aug. they told us that they haven't gotten to the trailer yet and that we can set up an appt to pick it up on the 11 of Aug 2020. we were never contacted until the end of July after we called them, (13 days after purchase). we were told in 10 days we will be able to pick the trailer up after they prep and inspect over the unit. On July 17, 2020, i had purchased a travel trailer from Go Rv, Edmonton. ******* and ****** agreed the axle perches were installed improperly, the spring hangars are not aligned properly. ******* told me they approved repairs on July 29th but ***** forwarded and email showing ******* again approved on July 26th. ****** had me bring trailer to them 3 times for measurements before I left it there to drive back to Edmonton. ***** told me ******* approved repairs July 12th We have made bi-weekly payments for two months for a new product we can't use. We were able to use the trailer to its full capacity for 5 days before it was noticed it was not safe to tow. I have all receipts, invoices, google map print outs of km driven, and emails to verify this amount. So far this has cost me an additional $9800.00 which I am seeking compensation for. I have lost wages and will need to return to Ontario whenever the repairs are made to retrieve the trailer. ![]() It has now been 6 weeks, I had to drive back to Edmonton to bring my children home. ![]() GoRV had me take it to ****** RV in Whitby Ontario who found the same issue. I contacted GoRv because ***** is no help. The trailer was difficult to tow because it constantly pulled to the left. I contacted ***** to discuss warranty and having the problem corrected. Upon arrival it was determined that the rear axle was not installed properly by the manufacturer. The tech directed that I bring it to his shop for further inspection. (We drove 8 hours a day for 5 days carrying approximately 6500lbs using a 2018 f150 rated for 9000lbs.) I contacted roadside assistance and they provided a service tech from #7 Auto Service. When we arrived in Marmora Ontario my father in law noticed that the rear right wheel was worn to the mesh. I proceeded to drive my family on a cross country trip to Ontario our destination PEI. We purchased a 2022 highland ridge 26bhs from GoRV Edmonton.
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